At Popco Candy House, we want you to be fully satisfied with your purchase. Please read our policy carefully.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You must provide the receipt or proof of purchase.
To start a return, contact us at popcocandyhouse@gmail.com. Returns should be sent to:
Popco Candy House
R City Mall, 3rd Floor,
Lal Bahadur Shastri Marg, Amrut Nagar,
Ghatkopar West, Mumbai – 400086, Maharashtra, India
Once your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.
Please note: If your country of residence is outside India, shipping your goods may take longer than expected.
Please inspect your order upon receipt. Contact us immediately if:
The item is defective or damaged
You received the wrong item
We will evaluate the issue and ensure it is resolved appropriately.
Non-returnable items include:
Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards
Contact us if you have questions about a specific item.
The fastest way to get the item you want is to return your current item. Once your return is accepted, you can make a separate purchase for the new item.
After we receive and inspect your return, we will notify you whether your refund is approved or not.
If approved:
Refunds will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at popcocandyhouse@gmail.com.
